Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Customer Service Representatives

About this Career Path

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

View More High-Demand Jobs

Environment

Although customer service representatives are employed in nearly every industry, many work in telephone call centers, credit and insurance agencies, banks, and retail stores. About 1 in 5 worked part time in 2014.

Customer Service Representatives

Learn about a Day in the Life

What’s it like? What do you do? Where do you do it? See for yourself when you watch how real people live their different careers day in and day out.

Salary Breakdown

Customer Service Representatives

$38,510

AVERAGE ANNUALLY

$24,120

ENTRY LEVEL

$35,830

MID LEVEL

$57,830

EXPERT LEVEL

Current Available & Projected Jobs

Customer Service Representatives

25,936

Current Available Jobs

2,000

Projected job openings through 2030

JOBS & OPPORTUNITIES

Find your path to success

Get an idea of what your sample career roadmap could look like for Customer Service Representatives.

Looking for education or certification programs?

Choose a State to find out what's available in your area.

Top Expected Tasks

Customer Service Representatives

Knowledge, Skills & Abilities

Customer Service Representatives

K

KNOWLEDGE

Customer and Personal Service

K

KNOWLEDGE

English Language

K

KNOWLEDGE

Administration and Management

K

KNOWLEDGE

Sales and Marketing

K

KNOWLEDGE

Mathematics

S

SKILL

Active Listening

S

SKILL

Service Orientation

S

SKILL

Speaking

S

SKILL

Reading Comprehension

S

SKILL

Critical Thinking

A

ABILITY

Oral Comprehension

A

ABILITY

Oral Expression

A

ABILITY

Speech Clarity

A

ABILITY

Speech Recognition

A

ABILITY

Problem Sensitivity