Optum NY, (formerly Optum Tri-State NY) is seeking a Customer Service Representative Associate to join our team in Lake Success, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your **life’s best work.** **SM**

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:00 am - 6:00 pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 1 Dakota Drive Suite 315, Lake Success, NY 11042.

We offer 4 - 6 weeks of paid training. The hours during training will be 8:00 am - 4:00 pm from Monday - Friday. **Training will be conducted onsite.**

**Primary Responsibilities:**

+ Provide excellent customer service

+ Constantly meet established productivity, schedule adherence, and quality standards

+ Respond to complex customer calls

+ Resolve customer service inquiries which could include:

+ Benefit and Eligibility information

+ Billing and Payment issues

+ Customer material requests

+ Physician assignments

+ Authorization for treatment

+ Explanation of Benefits (EOB)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualification:**

+ High School Diploma / GED OR equivalent work experience

+ Must be 18 years of age OR older

+ 1+ years of customer service experience with analyzing and solving customer problems, OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

+ Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications

+ Ability to work during our normal business hours of 10:00 am - 6:00 pm from Monday - Friday including the flexibility to work occasional overtime or weekends based on business need

**Preferred Qualification:**

+ Radiology knowledge OR experience

**Soft Skills:**

+ Ability to navigate a computer while on the phone

+ Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

+ Ability to remain focused and productive each day though tasks may be repetitive

The hourly range for this role is $16.00 to $24.42 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

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_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ .

\#RPO #RED