We are a family-owned, growing HVAC business located in Prospect Heights, IL, looking for an office team member to help maintain the flow of the office space through clerical and administrative duties, schedule appointments and keep clientele information up to date, and establish and maintain the work schedules of the technicians.

Responsibilities:

* Manage incoming leads swiftly, calling/emailing clients about pricing and scheduling information
* Schedule various types of appointments ranging from air duct cleaning to Heating & Cooling services
* Answer incoming calls
* Resolve customer issues in a prompt and courteous manner
* Gather, record, and maintain customer information in our database
* Assign/dispatch technicians, coordinate daily work schedules
* Maintain contact throughout the day with technicians on the job, making sure appointments are being made on time
* Generate and update reports
* Collaborate with other departments (project managers, sales, etc) to manage reputation, identify key players, and coordinate actions

Skills

* Positive attitude, detail, and customer-oriented with good organizational ability
* Ability to work in a fast-paced multi-tasking environment and to work around a constantly adjusting schedule and priorities
* Computer proficiency
* Great attendance and punctuality
* Critical thinking, problem solving, and ability to work with little supervision
* Desire to improve and optimize workflow
* Fluency in English
* Flexibility to work 40+ plus per week and weekends, as required.