Human Resources Analyst, Intermediate/Senior
Location: Human Resources
Regular/Temporary: Regular
Job ID: 608243
Full/Part Time: Full-Time
Workplace Culture
NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.
https://nau.edu/president/strategic-plan/
Special Information
For both Human Resources Analyst, Intermediate and Senior levels:
• This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.
Job Description
The NAU Human Resources Benefits team is seeking one (1) Human Resources Analyst, Intermediate or one (1) Human Resources Analyst, Senior. The selected incumbent will be determined by the experience and qualifications of candidate.
Human Resources Analyst, Intermediate:
Under the direction of the Benefits Manager, this position performs professional level HR administration in supporting the area of benefits and ensuring the smooth operation of various processes and programs. The Human Resources Analyst, Intermediate will join the Benefits team by supporting the employee benefits programs including health, dental, life, disability, retirement, time-off, tuition reduction and workers' compensation to ensure employee coverage. Educates employees on plans and options, supporting an understanding of programs along with their seamless implementation. Manages and updates employee data in human resources information system, ensuring accurate enrollment of employees in benefit coverage.
Customer Service - 25%
• Provide customer service, general benefits education, and problem resolution for a broad range of benefits issues.
• Provide general counsel to employees on benefits programs.
• Conduct data analysis and research in the customer service function and in resolution of problems.
• Provide formal and informal presentations including orientation about benefit programs as needed/requested by supervisor.
• Assist with special events such as open enrollments and benefit fairs.
• Coordinate with other university departments on benefits-related issues and events.
Vendor Liaison - 20%
• Liaison with vendors and state entities, providing appropriate employee data, working to resolve employee/vendor/state problems, and maintaining cooperative NAU/vendor/state relationships.
• Transfers data files to vendors. Resolves eligibility file errors.
Data Input - 20%
• Perform data input into a computerized human resources information system (PeopleSoft) to establish and update employee records and benefits information.
• Process daily event maintenance in Benefits Administration function of PeopleSoft; evaluate and correct errors.
• Manage and process new hire enrollments and qualified life event changes.
• Process various payroll reports to ensure payroll is closed in a timely manner with accurate data.
• Resolve enrollment issues in PeopleSoft. Update benefit set up tables in PeopleSoft.
Special Projects - 15%
• Data cleanup.
• Records retention.
• Process improvement.
• Compliance with laws and regulations, policy changes, and committee assignments.
• Serves as backup for COBRA enrollment and related correspondence.
• Prepare reports to management on benefits-related topics.
• Manage the online Employee Tuition Reduction Program requests process.
General HR Support - 15%
• Provides general administrative support to various HR functions as needed.
• Provides general project support within HR for a variety of project, initiatives, and general department needs.
• Performs routine tasks required to administer and execute human resource programs in HR functional areas.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources areas.
• Provides exceptional customer service to inquirers orally and/or in writing; resolves questions and inquiries to promote employee understanding of HR programs.
• Handles sensitive employee information in accordance with established procedures, policies, and applicable laws.
Other - 5%
• Other duties as assigned.
Human Resources Analyst, Senior:
Under the direction of the Assistant Director, Benefits, this position performs professional level HR administration in supporting the area of benefits and ensuring the smooth operation of various employee benefit processes and programs. The Human Resources Analyst, Senior will join the Benefits team by supporting the administration and maintenance of NAU's staff retirement and leave of absence programs and processes.
Collaboration/ Consultation - 40%
• General benefits education and counseling for employees, including preparing written material for employee and retiree correspondence, and assisting the manager with information for web pages and training materials.
• Collaborating with special events such as open enrollments, benefit fairs and workshops.
• Working in conjunction with other university departments on benefits related issues and events.
Problem Solving - 25%
• Troubleshooting and resolving issues in the following benefits areas:
• life insurance claims processing.
• over/underpayment cases and leave accrual reconciliation.
• full scope of benefits records/transaction processing including PeopleSoft analysis/entry/audit.
General HR Support - 20%
• Provides general administrative support to various HR functions as needed.
• Provides general project support within HR for a variety of project, initiatives, and general department needs.
• Performs routine tasks required to administer and execute human resource programs in HR functional areas.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources areas.
• Provides exceptional customer service to inquirers orally and/or in writing; resolves questions and inquiries to promote employee understanding of HR programs.
• Handles sensitive employee information in accordance with established procedures, policies, and applicable laws.
Data/Reporting - 10%
• Conducting data analysis and applying results of research and interpretation of retirement and other benefits related laws, regulations, and policies in the course of responding to inquiries and resolving problems.
• Preparing reports to management on benefits related topics.
• Assisting with relevant, benefits related payroll processing, including generation and resolution of error reports, assisting team members with research of challenging cases, and other related duties as necessary.
Other - 5%
• Other duties as assigned.
Minimum Qualifications
Human Resources Analyst, Intermediate:
• Requires an Associates or Bachelor's degree in relevant field.
• 3 years of relevant human resources experience.
• A combination of related education, experience and training may be used as an equivalent to the above Minimum Requirements.
Human Resources Analyst, Senior:
• Bachelor's degree in relevant field.
• 4 years of relevant human resources experience.
• A combination of related education, experience and training may be used as an equivalent to the above Minimum Requirements.
Preferred Qualifications
Human Resources Analyst, Intermediate:
• Prior experience in benefits.
• Previous human resources experience in a higher education environment.
Human Resources Analyst, Senior:
• Prior experience in classification benefits roles.
• Previous human resources experience in a higher education environment.
Knowledge, Skills, & Abilities
Human Resources Analyst, Intermediate:
Knowledge
• Intermediate knowledge of Human Resources tools, procedures, processes, policies, and concepts.
• Intermediate knowledge of Human Resources-related laws and regulations applicable to assigned area.
• Intermediate knowledge of Human Resources information systems.
• Knowledge of industry trends related to assigned area of Human Resources.
Skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Conflict resolution and customer service skills.
• Organizational skills.
Abilities
• Clearly articulates complex ideas.
• Adheres to regulatory guidelines in daily work.
• Analyzes non-routine situations and anticipates issues.
• Has problem solving, organizational, and analytical capabilities.
• Balances competing priorities.
• Communicates effectively.
• Promotes a diverse, inclusive environment.
Human Resources Analyst, Senior:
Knowledge
• Advanced knowledge of Human Resources tools, procedures, processes, policies, and concepts.
• Advanced knowledge of Human Resources-related laws and regulations applicable to assigned area.
• Advanced knowledge of Human Resources information systems.
• Knowledge of industry trends related to assigned area of Human Resources.
Skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Conflict resolution and customer service skills.
• Organizational skills.
Abilities
• Clearly articulates complex ideas.
• Adheres to regulatory guidelines in daily work.
• Analyzes moderately complex situations and anticipates issues.
• Has problem solving, organizational, and analytical capabilities.
• Balances competing priorities.
• Communicates effectively.
• Promotes a diverse, inclusive environment.
Background Information
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.
Salary
Human Resources Analyst, Intermediate:
• Anticipated salary range is $51,000 - $63,000. Annual salary commensurate with candidate's qualifications and related experience.
Human Resources Analyst, Senior:
• Anticipated salary range is $58,882 - $73,434. Annual salary commensurate with candidate's qualifications and related experience.
FLSA Status
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.
Benefits
This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.
Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.
Immigration Suppt/Sponsorship
NAU will not provide any U.S. immigration support or sponsorship for this position.
Application Deadline
February 3, 2025 at 11:59 pm.
How to Apply
To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.
Equal Employment Opportunity
Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.
https://in.nau.edu/Human-Resources/Posters-Required-by-Law/
NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.
To apply, visit https://apptrkr.com/5940382
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