Job Description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

PURPOSE

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Provides customer service primarily to retail customers, via walk-in,
telephone or email, including assisting with customer inquiries on
product selection, pricing, availability, refunds/exchanges requiring a
working knowledge of company products, procedures and practices.
- Actively engages in selling company products/services and related i.
tems. Provides material estimates and quotes for small packages (stairs,
decks, fences, sheds, etc.).
- Enters orders into system and schedules delivery of products.
- Plans and paces own work efficiency in order to meet daily, weekly,
project, or team related productivity goals.
- Participates in coordinating and conducting customer workshops.
- Handles and resolves simple customer complaints and forwards more
complex issues to more senior staff for resolution.
- Assists with store housekeeping, signage, stocking, inventory control,
and other related activities.
- Understands and observes all safety procedures and practices in order
to prevent injury to self or co-workers; attends periodic safety
meetings as required; may recommend changes to improve safety
procedures.
- Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

COMPETENCIES

- Knowledge of company products, competitor’s products and company
standards
- Knowledge of company product pricing, discount and estimating
formulas and guidelines
- Good verbal and written communication skills
- Demonstrates strong detail orientation skills
- Strong customer service skills
- Knowledge of basic sales techniques, concepts and the ability to
influence and persuade
- Proficient in Microsoft Office Suite and an enterprise resource
planning (ERP) program
- Knowledge of and ability to use motorized and non-motorized material
handling equipment

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Job. Reasonable Accommodations May Be Made To Enable Individuals With Disabilities To Perform The Essential Functions.

- Subject to both typical office environment and outside locations with
temperature and weather variations.
- Must be able to lift and carry up to 25 pounds frequently and on
occasion up to 80 pounds.
- Standing or walking for 80% of the day. Stooping and kneeling
throughout the day.
- Occasionally will use hand tools, saws, forklift, pallet jack to assist
customers.
- Reaching-extending the hand(s) and arm(s) in any direction.