When you’re on the job, the care you provide customers is just a call or a chat away. You can join our team as a pharmacist, pharmacy technician or customer care specialist in our call centers or work from your own home office. It’s the opportunity to be the voice of the company and a vital line of support. And every day, your expertise and problem-solving will enable our in-store teams to spend more time focusing on the communities we serve.

Job Responsibilities

- Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.

- Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.

- Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.

- Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.

- Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.