**Job Posting: Customer Service Representative (Remote)**

**Location:** Atlanta, GA

**Salary:** $24.26 per hour (Temp to Perm)

**Schedule:** 11:30 AM to 8:00 PM

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic, remote work environment? We're seeking a dedicated Customer Service Representative to join our team and provide unparalleled support to our customers and business partners.

**Responsibilities:**

+ Serve as the primary point of contact for customers, handling phone calls and emails efficiently and professionally.

+ Process orders and inquiries promptly and accurately using order management systems.

+ Research and resolve customer issues in accordance with established service level agreements.

+ Collaborate with internal stakeholders to address customer concerns and ensure timely resolution.

+ Evaluate credit requests and expedite orders to meet customer needs while minimizing costs.

+ Identify trends in customer orders and issues, proposing and implementing process improvements as needed.

+ Assist with ad hoc projects and initiatives as assigned by management.

+ Must have Computer and strong internet

**Key Skills:**

+ Strong customer service and problem-solving abilities.

+ Excellent communication skills, both written and verbal.

+ Proficiency in Microsoft Excel, Word, and SharePoint.

+ Ability to work independently with minimal supervision.

+ Detail-oriented with a sense of urgency to meet deadlines.

+ Commitment to continuous improvement and innovation.

**Systems Used:**

+ SAP

+ Inquiry Database

+ Excel and Pivot Tables

+ SharePoint Knowledge Management

+ Genesys

+ FET Sales Force

+ MS Teams

+ MyCoke

**Education & Experience:**

+ High School diploma or GED equivalent (Minimum Required).

+ Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience (Preferred Level).

+ 1 year of customer-facing experience and 1 year of call center experience (Minimum Required).

+ 3 years of customer-facing experience and 3 years of call center experience (Preferred Level).

Join our team and become an integral part of our customer service operations. Apply now to embark on a rewarding career path with opportunities for growth and advancement. We look forward to welcoming you to our team!

**Pay Details:** $24.26 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.