CUSTOMER SERVICE REPRESENTATIVE I - 73006491

Date: Apr 24, 2024

Location:

TAMPA, FL, US, 33602 TAMPA, FL, US, 33611 TAMPA, FL, US, 33626 TAMPA, FL, US, 33604 TAMPA, FL, US, 33634 TAMPA, FL, US, 33620 TAMPA, FL, US, 33605 TAMPA, FL, US, 33609 TAMPA, FL, US, 33680 TAMPA, FL, US, 33618 TAMPA, FL, US, 33614 TAMPA, FL, US, 33610 TAMPA, FL, US, 33625 TAMPA, FL, US, 33612 TAMPA, FL, US, 33619 TAMPA, FL, US, 33607 TAMPA, FL, US, 33616 TAMPA, FL, US, 33606 TAMPA, FL, US, 33615 TAMPA, FL, US, 33637 TAMPA, FL, US, 33613 TAMPA, FL, US, 33617 TAMPA, FL, US, 33672 TAMPA, FL, US, 34748

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 827966

Agency: Department of Revenue

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73006491

Pay Plan: Career Service

Position Number: 73006491

Salary: $36,759.96 - $46,171.44 Plus $644.76 Competitive Area Differential (CAD) / Annually

Posting Closing Date: 04/30/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Florida Department of Revenue

Child Support Program

Customer Service Representative I (Revenue Specialist III)

Tampa

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) .

JOB SUMMARY:

This Revenue Specialist III - Customer Service Representative I position on the Customer Service Delivery Team, performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

+ Initiating and responding to requests

+ Coordinating with internal and external partners

+ Researching and resolving case issues

+ Gathering information and analyzing case data to determine next steps

+ Interviewing customers in person and/or over the telephone

+ Interacting with other states, employers, and other business partners

+ Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

+ Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist III.

+ Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers).

SPECIAL NOTES:

+ Standard workday of 8am – 5pm, Monday through Friday.

+ This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.

SALARY: $36,759.96- $46,171.44.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Anita Shay, (813) 947-6081, [email protected] .

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. (Additional positions filled from this ad may not be eligible for a Competitive Area Differential (CAD) pay additive.)

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Nearest Major Market:Tampa