Job Summary:
The Service Technician will perform Hot checks and service calls. Must be able to troubleshoot accurately and efficiently.

Supervisory Responsibilities:
• None

Duties/Responsibilities:
• Ensuring homeowner calls are met in a timely manner
• Complete all work at homeowners’ homes in a neat and workmanlike manner.
• Responsible for correcting any issues for homeowners that are listed on their work ticket.
• Ensuring all homes, we enter are left clean of all debris, material etc.
• Ability to navigate situations with homeowners and deescalate situations with dissatisfies customers by reassuring the homeowner that we are doing the best we can to provide the service needed.
• Must be available during the required on-call for after hour emergency service on a rotating schedule with the other service techs.
• Performs other related duties as assigned.

Required Skills/Abilities:
• Electrical trade knowledge for all aspects of residential electric.
• Ability to read prints and scale to ensure placement of fixtures, receptacles, switches, etc.
• Excellent communication skills including active listening and attentiveness.
• Service-Oriented and able to resolve customer grievances.
• Must have time management skills, organizational skills, multitasking skills, and detailed oriented.
• Be able to stay focused on task and have the ability to work well under pressure.

Education and Experience:
• Previous experience in all phases of residential electricity.

Job Title: Service Technician

Department: Service

Direct Reports: Service Manager

Indirect Report: Director of Construction or Branch Manager

Physical Requirements:
• Must be able to lift up to 80 pounds at times.
• Prolonged periods of standing, kneeling, bending, and climbing ladders.
• Must be physically capable of pulling wires and cables through conduits.
• Must be able to work in confined spaces
• Must be able to use hand and power tools for extended periods of time.
• Must have clean driving record.