Bilingual - Spanish
Professional position responsible for maintaining the installation schedule. This position will work closely with Arizona & Texas Floor and Décor locations, customers, office staff and installation crews.
Essential Job Functions
Answer phones and emails, schedules and confirms appointments and inputs customer data into company systems
Contact customers to schedule and confirm their installation
Manages department schedule by maintaining calendars, databases and scheduling tool
Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments
Maintain customer confidence and protects operations by keeping information confidential
Maintain and communicate product specifics to potential customers
Provide information and product and/or service-related materials to customers
Build and maintain a positive business relationship with Arizona & Texas Floor & Decor locations necessary to influence and achieve outstanding business results
Provide the highest level of client service to create positive customer experiences
Scheduler Qualification/Skills
Extremely organized, detail-oriented team player
Ability to analyze and resolve problems
Proven ability to set priorities to meet the goals and objectives of the business
Outstanding written and oral communication skills
Creative, flexible and efficient work habits
Skilled at establishing relationships with energy and enthusiasm
Microsoft Office skills
Reporting skills
Strong phone and listening skills
Excellent follow up and problem-solving skills
Education and/or Experience
QuickBooks experience preferred
Exceptional computer skills, Excel proficient
Previous administrative experience preferred
Experience working in a customer focused environment
Job Conditions
Work days include Monday through Friday 8am to 5pm
Closed major holidays
401K Program
Option to work remotely after 1 year and is based on professionalism, job performance, teamwork, communication, positive behavior, and dependability