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Cruise Ship Application Specialist - SPMS
Oracle     Hamburg, DEU
 Posted 8 days    

**Cruise Ship Application Specialist - SPMS** **Preferred Qualifications** To strengthen our Support Department at Oracle Hospitality Cruise we are looking to fill a position as **SPMS (Shipboard Property Management System) Application Specialist** based in our Hamburg office in Germany. As a worldwide leader in the global cruise industry, we offer various software solutions that run on-board cruise and river vessels of all sizes as well as their respective headquarters all around the world. As a member of the Oracle Hospitality Cruise Support Organization, your two main focus areas will be the **implementation** of Oracle Shipboard Property Management System products locally or on board Cruise and River ships including their shore side HQ locations and providing support to existing customer base as well as **post-implementation support** while serving as an advocate for customer needs. Support is a 24/7 operation, with rotating weekends. Our SPMS solutions cover all areas of on-board operations in various departments including Immigration, Payroll, Passenger and Crew handling, Safety and Security, etc. In the role of an SPMS Application Specialist, you are implementing and supporting our SPMS and SMART Systems on-board cruise vessels operating worldwide. **Responsibilities** * Performs various and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs on board Cruise and River ships or shore side locations * May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget * Effectively communicates with customers both shoreside and shipboard * Will be the technical interface to customers regarding problem resolution, recommended maintenance and use of Oracle products * Has an understanding of all Oracle products in the competency area and in-depth knowledge of several products and/or platforms * Routinely act independently while researching and developing solutions to customer issues * This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Oracle Hospitality Cruise products * As primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on various customer situations and escalated issues * Resolve any gaps in functionality by answering any operational and application questions * After "go-live", provide technical support to the customer * Ability to communicate effectively and build rapport with team members and clients * 25% of international travel is required **Requirements** Bachelor's degree in Information Technology, Computer Science or a related field (or equivalent experience) Experience within Property Management systems (as end-user or administrator) is an advantage 2 years Hospitality Management experience (preferably Cruise Ship Operations) and a good understanding of on-board cruise operations especially in the area of accounting, first purser, chief purser or IT officer Otherwise, several years of consulting and/or customer support experience for software applications and a good IT Background with the ability to understand complex IT systems and networking Database analysis, administration and troubleshooting as well as experience with creating SQL scripts and queries is an advantage Fluent English, spoken and written, is a must Strong written and verbal communication skills with experience communicating at all levels of client organizations Candidate should be a self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national and global team NOTE: Based on education and experience, candidate may be eligible for a higher job code. **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings. In addition, understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. You should also be fluent in customer TAR reporting systems. Bachelors degree and three years related experience (and one year Client Relations experience) in hand, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success. **Job:** Support **Location:** DE-DE,Germany-Hamburg **Job Type:** Regular Employee Hire **Organization:** Oracle

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Full Time