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Cruise Ship Application Specialist - FMS
Oracle     Hamburg, DEU
 Posted 8 days    

**Cruise Ship Application Specialist - FMS** **Preferred Qualifications** To strengthen our Consulting & Support Department at Oracle Hospitality Cruise we are looking to fill a position as **FMS (Fleet Management System) Application Specialist** based in our Hamburg office in Germany. As a worldwide leader in the global cruise industry, we offer various software solutions that run on-board cruise and river vessels of all sizes as well as their respective headquarters all around the world. As a member of the Oracle Hospitality Cruise Support Organization, your main focus areas will be providing **post-implementation support** to the Oracle customer base while serving as an advocate for customer needs. You will be responsible for understanding the installation process of Oracle products onboard Cruise and River ships including our shore side locations. Post-implementation support is a 24/7 operation with rotating weekends. Our FMS solution provides comprehensive information on fleet performance where all shipside transactions are being logged in real time and automatically transferred to shore side operations. The Fleet Management System covers several areas, including the mentioned transaction and passenger-activity monitoring and real-time synchronizing with HQ (fleet-wide), cruise-fleet revenue analysis, linking guest data to various reservations systems, cruise itinerary import etc. **Responsibilities** * Performs various and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology * Effectively communicates with Oracle customer base * Will be the technical interface for customers regarding problem resolution related to operational issues, installations and recommended maintenance of Oracle products * Has an understanding of all Oracle products in the competency area and in-depth knowledge of several products and/or platforms * Routinely acts independently while researching and developing solutions to customer issues * This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Oracle Hospitality Cruise products * As primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on various customer situations and escalated issues * Ensure the solution meets specifications and functions per customer specific operational workflow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the customer staff on the use of our Oracle Products. Answer operational and application questions. * After "go-live", provide technical support to the customer * Ability to communicate effectively and build rapport with team members and clients * Could participate in project related tasks; communicating project updates to both the client, project manager and the respective team members * 25% of international travel is required **Requirements** * Bachelor's degree in Information Technology, Computer Science or a related field (or equivalent experience) + 2 years Hospitality Management experience (preferably Cruise Ship Operations) and a good understanding of the shipboard operations * Otherwise, several years of consulting and/or customer support experience for software applications and a good IT Background with the ability to understand complex IT systems and networking * Sound knowledge of working in relational databases like Oracle, SQL Server, etc. * Require solid experience in Oracle Database Programming using PL/SQL, SQL, Database Design (both Physical and Logical), Database Modeling, and Oracle Tuning & Optimization * Experienced in back-end database development using tools SQL * PLUS, SQL * Loader, Oracle SQL Developer, TOAD etc. with good understanding of RDBMS and Normalization Techniques * Experience in creating Procedures, Packages, Functions, Triggers views, Cursors, PL/SQL Collections and optimizing query performance and other database objects using SQL, PL/SQL * Writing scripts for collection of statistics, reorganization of tables and indexes, and creation of indexes for enhancing performance for data access * Experience in XML Data base functions to generate data in XML * Strong debugging skills * Experience with data modeling concept, creation and maintenance of documentation, user manuals and guidelines of individual data marts * Fluent English, spoken and written * Strong written and verbal communication skills with experience communicating at all levels of client organizations * Candidate should be a self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national and global team NOTE: Based on education and experience, candidate may be eligible for a higher jobcode, i.e. IC2. **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Ideal candidate would have prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. Bachelors degree and prior related experience, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success. **As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).** **Job:** Support **Location:** DE-DE,Germany-Hamburg **Job Type:** Regular Employee Hire **Organization:** Oracle

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Full Time