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Cruise Ship Application Specialist - SPMS
Oracle     Hamburg, DEU
 Posted 8 days    

**Cruise Ship Application Specialist - SPMS** **Preferred Qualifications** **Cruise Application Specialist-SPMS** **Travel: Up to 25%** To strengthen our Support Department at Oracle Hospitality Cruise we are looking to fill a position as **Cruise Ship Application Specialist - SPMS (Shipboard Property Management System)** based in Germany. Our office is located in Hamburg, Germany. As a worldwide leader in the global cruise industry, we offer various software solutions that run on-board cruise and river vessels of all sizes as well as their respective headquarters all around the world. As a member of the Oracle Hospitality Cruise Support Organization, your two main focus areas will be the **implementation** of Oracle Shipboard Property Management System products locally or on board Cruise and River ships including their shore side HQ locations and providing support to existing customer base as well as **post-implementation support** while serving as an advocate for customer needs. Support is a 24/7 operation, with rotating weekends. Our SPMS solutions cover all areas of on-board operations in various departments including Immigration, Payroll, Passenger and Crew handling, Safety and Security, etc. In the role of an SPMS Application Specialist, you are implementing and supporting our SPMS and SMART Systems on-board cruise vessels operating worldwide. Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent experience + 2 years Hospitality Management, Cruise Ship Operations a plus + 5-7 years customer support experience for software applications + Shipboard or Property Management System (Fidelio/Opera) + Report Writing using Crystal Report Create/Modify Application Reports + Create SQL Scripts and Queries + 2 years with multi-tiered application support experience + Understand Networking and be able to do troubleshooting. + Micros POS Suite of Applications (3700, 9700, Simphony a plus) + Database analysis and troubleshooting, basic networking essentials and knowledge of various operating systems + Strong written and verbal communication skills with experience communicating at all levels of client organizations + NOTE: Based on education and experience, candidate may be eligible for a higher jobcode, i.e. IC2 **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Ideal candidate would have prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. Bachelors degree and prior related experience, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success. **As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).** **Job:** Support **Location:** DE-DE,Germany-Hamburg **Job Type:** Regular Employee Hire **Organization:** Oracle

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Full Time