Technical Medical Customer Service Representative

Start Date: May 2024

Pay Range: $28/hr (based on experience)

Contract Length: 12 month contract

Worksite Location: , CA (Work from Home on Monday & Friday)

Schedule: Mon-Fri 8:00am-5:00pm

Job Description:

Customer Support Expert for CoolSculpting, CoolSculpting Elite, Cooltone, and DiamondGlow. Exceptional customer service is expected by performing all functions and initiatives to support the daily business needs of the department. You are providing first tier medical device product support for via phone, email, online web tools for all Allergan Aesthetics customers. You will gather technical information pertinent to each inquiry and document in CRM. You can work with our service department to coordinate product replacement logistics and in-field repair scheduling to align with the department goal of the 24-hour product replacement metric. You effectively handle direct communication with our customers and work closely with the Service Team to facilitate non-warranty quotes, orders, and replacements. You track service shipments and communicate status to customers and support & sales team and handle all aspects of warranty and non-warranty service issues.

Responsibilities:

· Provide first tier product support via phone, email, online web tools for Allergan Aesthetics current Medical Devices; CoolSculpting, Coolsculpting Elite, Cooltone, and Diamond Glow.

· Open and handle multiple complaint calls daily. Write, communicate, and submit customer complaints within the required QA timeframe of 2 days.

· Process and submit service requests in a timely manner.

· Interface with other departments as needed: Quality Assurance, Customer Support, Service, Shipping, Product Surveillance, Sales, etc.

· Complete all required training to be able to function in various aspects of position.

· Serve as the customer advocate and liaison to quickly and fairly resolve service problems for customers.

Qualifications (Education and Experience etc.):

· Associates Degree or equivalent work experience preferred

· 2+ years relevant experience in Medical field

· Proficient in use of MS Office applications such as Outlook, Power Point, Word and Excel (pivot tables)

· Proficient in use of SAP and Salesforce.com (Or similar CRM/ERP system)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.